A coach blunder saw a British woman left alone overnight at a remote petrol station in Hungary.
Kirsty Hillier was left stranded in the western town of Balatonlelle after the FlixBus coach left the station without her.
The 22-year-old was travelling from Budapest, Hungary to Zagreb, Croatia when the coach stopped at the petrol station.
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Kirsty decided to use the restroom and treat herself to a hotdog, but when she returned the coach had vanished – along with her luggage.
The young woman told BirminghamLive: "One minute I was at the service station and everything was fine.
“Then I walked round the corner and the bus, with all my luggage on it, had gone. From that point on, I relied solely on the empathy and kindness of strangers to help me.
"My experience has really restored my faith in humanity."
On December 27, she booked a Flix Bus from Budapest, Hungary, to Zagreb, in neighbouring Croatia.
Kirsty claims the driver said he'd be leaving the petrol station in Balatonlelle in 15 minutes, so she got off to use the services.
But when she returned 10 minutes later the bus had gone – with all her luggage on.
Kirsty said: "My heart just sank. I was trying to speak to people and explain what had happened, no one spoke English.
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"It was freezing and I left my coat and trainers on the bus, so was only wearing sliders.
“Thankfully I had my iPad on me and I was able to charge it in the shop, but the Wi-fi was barely working.
“I sat waiting all night, not knowing what to do with myself, and I was starting to really panic. During the night two coaches passed which I tried to get on – one was going to Slovenia which was no good, and the other going back to Budapest was full."
The young woman was forced to spend the night at the station and couldn’t find anyone to help her until 7am the next morning.
She was taken to Ballontelle train station and travelled back to Budapest, from there she took a second coach to Zagrab.
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Kirsty was convinced she would never see her luggage again but, luckily, a stranger in Zagreb had collected her luggage from the bus before it set back for Budapest.
She explained: “After reaching out on Facebook, a Croatian woman called Antonija vowed to help me.
“She was a total stranger, but she offered to look for my bags at the coach station, and I trusted her more than I did Flix Bus at this point.
“And, by some miracle, later that day, she sent me a selfie with all my belongings in her hand – I couldn't believe the kindness I'd been shown."
A spokesperson from FlixBus said: “We are in contact with the customer to understand the circumstances of the journey in order to provide the right support through our customer service protocols.”
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