A major outage disrupted Amazon’s cloud services, causing havoc in the US by knocking out streaming services Netflix and Disney+, investment platform Robinhood, a wide range of apps and Amazon.com’s e-commerce website as consumers shopped ahead of Christmas.
The issue affected Amazon Web Services’ US-EAST-1 Region, meaning many services in Australia avoided the worst impacts. But even users outside of the US were reporting issues related to services that use Amazon’s platforms on the back end.
Amazon said it was working to resolve the issue and was making progress, but did not give an estimate when services would be fully restored.
AWS said it has identified the cause of “increased error rates” and is working to fix it. Meanwhile, the company is directing customers to alternative servers in its western region that aren’t experiencing problems.Credit:Bloomberg
Amazon’s Ring security cameras, mobile banking app Chime and robot vacuum cleaner maker iRobot, which use Amazon Web Services (AWS), reported issues according to their social media pages.
Trading app Robinhood and Walt Disney’s streaming service Disney+ and Netflix were also down for large numbers of US customers, according to Downdetector.com.
“Netflix which runs nearly all of its infrastructure on AWS appears to have lost 26 per cent of its traffic,” Doug Madory, head of internet analysis at analytics firm Kentik, said.
Amazon said the outage was related to network devices and linked to application programming interface, or API, which is a set of protocols for building and integrating application software.
“This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates,” the company said on its status dashboard.
Downdetector.com showed more than 24,000 incidents of people reporting issues with Amazon, including its namesake e-commerce website, Prime Video and other services. The outage tracking website collates status reports from a number of sources, including user-submitted errors on its platform.
Users began reporting issues mid-morning on Tuesday in the US and the outage might be affecting a larger number of users.
Amazon has experienced 27 outages over the past 12 months related to its services, according to web tool reviewing website ToolTester.
In June, websites including Reddit, Amazon, CNN, PayPal, Spotify, Al Jazeera Media Network and the New York Times were hit by a widespread hour-long outage linked to US-based content delivery network provider Fastly, a smaller rival of AWS.
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