Virgin Media warns customers to ‘take action’ or their mobile phone will stop working

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Virgin Media has issued a vital warning to thousands of its customers. The mobile phone operator has revealed that some of its customers will “need to take action” or their SIM card will “stop working”. That’s because Virgin Media is ending its Pay As You Go (PAYG) offering.

As revealed in a post by ISPreview, Virgin Mobile will start phasing out its PAYG service from October 2021 to January 2022.

Virgin Media added that they will be “in touch closer to the time” to inform affected customers of when their SIM will stop working.

The move will affect thousands of Virgin Media customers. As of March 2021 Virgin Mobile had 123,500 PAYG customers.

This, however, was a sharp fall from the year before when there was 233,400 PAYG Virgin Mobile customers.

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Speaking about the move, Virgin said: “We regularly review our offerings to make sure we’re meeting our customers’ needs and usage.

“After careful review, we’ve decided to close our Pay As You Go services and focus on providing even greater Pay Monthly plans.

“You have at least 3 months to switch to Pay Monthly or request your PAC, after we have notified you”.

If you’d rather not wait to hear from Virgin about when your PAYG sim will stop working you can call 789 to discuss it.

Virgin Media, who has just merged with O2, added their “friends at O2 offer a great Pay As You Go service”.

Virgin went on to say: “Don’t forget to use up your credit up before our Pay As You Go service ends or request a refund for any leftover credit”.

Prices for Pay As You Go JAM packs at Virgin Mobile start from £5 for 250 minutes, 250 texts and 250MB of data.

While the most expensive pack costs £20 and offers 2,000 minutes, 2,000 texts and 10GB of data.

If you’re looking to stay with Virgin Media then currently the cheapest SIM-only deal is £6 per month for 4GB of monthly data as well as unlimited texts and minutes.

Speaking to ISPreview about its decision to scrap the Pay As You Go offering, a Virgin Mobile spokesperson said: “We regularly review our offerings to make sure we’re meeting our customers’ needs and usage. After careful review, we’ve decided to close our Pay As You Go services and focus on providing even greater Pay Monthly plans. You have at least 3 months to switch to Pay Monthly or request your PAC, after we have notified you”.

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